Internationnal Shipping and general info

LANGUAGE BARRIER
We use an integrated translator from shopify , but it you meet issues reading the website in english or if you need another language , we suggest  to open the options of your web navigator and use its automatic translation ( generally it says " translate this page")

If you need more info , you can contact us by mail (contact@poopoopidoo.net) or through what's app ; we can write in french , english , and spanish. If you need info but we don't speak your langage , we will exchange using google translate :)


SHIPPING- GLOBAL INFO
Global shipping available! 
Special note to USA customers , shipping is still available even with the tarifs imposed by US government. If you have any question please contact us , we will gladly answer.

Shipping options
We provide 4 shipping options:

  •  Colissimo 7-12 days with tracking, insurred, world wide destination
  • Delivengo 10-15 days with tracking , non insurred and up to 2kg parcels, to most non EU countries, except the USA currently
  • Chronopost 1-5 day, with tracking, on most worldwide countries except islands.
  • Letter (small items) ,  with tracking , worldwide destinations
  • Mondial relay , with tracking, for some EU countries

    We are NOT responsible in case of delays caused by  shipping services , but don't hesitate in reaching us if your parcel is late and you are stressing out or if you have issues tracking it down. For non french speakers we suggest to use 17track to follow your parcel as it is multi language and covers most of shipping companies!

Order preparation delays

  • Kalimbas and jewelry are generally sent fast as we work on stock (1 to 5 open days)   
    Resin art kalimbas
    Please note that in case of heat wave , most resinart kalimbas will be shipped a couple of days later , when the heat settles down, to avoid possible damage on instruments. If the shipment needs to be delayed , we will inform you by mail beforehand. Also if your country in encountering a heat wave and you ordered a resin art kalimba,  it is  strongly suggested to use chronopost express. The shorter the delivering time , the lesser the risks of damaging the products 
  • Harpikas can be sent up to 7 working days as they are made on demand and the strings need a couple of days to set up. If your order is urgent , please contact us beforehand so we can check if we have some ready to ship.
  • Nappies and washable products are made to order  but being made single handed , order preparation can go up to 30 days. 


In case of absence
We communicate about our absences  in the banner at the top of the website. If we are not available, your parcel will be shipped when we come back, in addition to the days needed to prepare the  products as stipulated above.
When it is on the way you will receive a confirmation & tracking e-mail, please check your spam box.

GROUP ORDERS 
Those are possible, and can be a great way to obtain cheaper shipping services!  Please contact us beforehand so we can arrange it together and check possible options.

 

CANCELLATIONS, RETURNS, EXCHANGES, REFUNDS and REPLACEMENTS

  1. Customers outside of UE
    In any case of reclamations, customers must reach us in 7 calendar days  after receiving the parcel.

    -Cancelation with full refund is possible until shipment. Once shipped, it's too late! 
    If you need to cancel an order, please contact us as soon as possible stating your name and order number. Please note that bank taxes can apply, we are not responsible for those

    -Replacements are sent at no cost to customers (except possible custom taxes), in case of damage during transportation of the original order.
    In case of non fixable damage Contact us with precise photos of the damage , we will ship you back the product with no return needed.
    In case of partial damage during transportation ( such as a broken key ) please reach us , we will send you a replacement part at no cost ( except possible custom taxes) and explain you how to adress it.

    -Returns: due to high  shipping costs and taxes, returns are only possible in case of error on our end. A customer changing its mind about a product is not a valid reason of annulation.

    -Exchanges
    -Customer wants an exchange: only in case of error from our side. If the customer received an instrument he did not order he/she  can return his parcel and have it exchanged with the original product ordered. please contact us to know the return procedures.
    -Customer wants to keep its product received by error:
    If the received parcel is an upgrade ( for example , receiving a product more expensive than the one ordered ) we will let you keep it at no additionnal cost. 
    If the received parcel is a downgrade (receiving a product less expensive than the one ordered) we will  pay you back the balance, or deduce it from your order if you want to reorder the  asked product.

    IMPORTANT NOTE: We ship the musical instruments perfectly tuned and set up, but sometimes transportation and weather can affect it. Tuning loss and sound particularities ( such as buzzing among others) are generally fixable and thus are NOT a replacement/full refund valid cause. To adress those particularities, you can check our tutorials HERE . If you still struggle, or if you don't find the info, and even if you have questions years after receiving your order, don't hesitate in contacting us by e-mail or what's app we will gladly help :)


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  2. EU customers
    European customers have  14 calendar days after receiving the parcel to contact us for returns or damages.

    -Cancelation with full refund is possible until shipment. Once shipped, it's too late! 
    If you need to cancel an order, please contact us as soon as possible stating your order ID and order number. Please note that bank taxes can apply, we are not responsible for those

    Full refunds without return , only in case of  damaged ( unplayable and not fixable) products after transportation or lost parcels. In this case please send us a picture of the parcel's state and the product's damages

    Returns contact us and we will guide you through the return procedures. Returns are at the customer's charge , once the parcel arrives back to the workshop , we proceed with the order's full refund, minus possible bank taxes on which we have no control on. The product must arrive to the workshop in the original state/packing it was received in, with its protective parts and no trace of use.

    Replacements happen when a product is damaged to the point it is not usable anymore. Replacements are sent at no cost to customers ( except possible custom taxes )
    In any case please contact us and add joined pictures or videos so we can know the extend of the issue.
    In case of partial damage ( like an instrument with a broken key ) please reach us , we will send you a replacement part at no cost (except possible custom taxes) and explain you how to adress it.

    -Exchanges
     -If the customer received a product he/she did not order. In the case of an error made on our end, it is also possible to ask for a compensation rather than returning the products if the kalimba still pleases you.
    -If the customer changed its mind 
    In any case :Please note that the product must arrive in the  original state it was received in, with its protective parts applied, and no trace of use. Return shipping will be in customer's charge. 

    NOTE: We ship the musical instruments perfectly tuned and set up, but sometimes transportation and weather can affect it. Tuning loss and sound particularities ( such as buzzing among others) are fixable, and thus not liable for replacement or  full refund without return.  To adress those sound issues, you can check our tutorials HERE . If you still struggle, or if you don't find the info, and even if you have questions years after receiving your order, don't hesitate contacting us by e-mail, we will gladly help :)