International shipping and general info

Language barrier

We use the integrated Shopify translator. If you have trouble reading the website in English, or need another language, open your web browser's options and use its automatic translation (usually "Translate this page").

For more info, contact us by mail (contact@poopoopidoo.net) or through WhatsApp. We write in French, English and Spanish. If we don't speak your language, we will exchange using Google Translate.

Product availability

Our instruments and jewelry are handmade, with only two hands, so stocks are always quite low. If a design is out of stock, contact us, or use the "Notify when available" button and select the options you want. You will be notified only once: if the product is sold out again when you want to order, activate the notification again.

Shipping – global info

Global shipping is available for musical instruments. Jewelry is not shipped to the United States.

We provide these shipping options:

• Colissimo: 7–12 days, with tracking, insured, worldwide destinations except the USA. Taxes and customs fees are not included.
• Chronopost: 1–5 days, with tracking, most countries except islands. Insured. Taxes and customs fees are not included.
• UPS Expedited (USA): with tracking. Customs fees are not included in the shipping price and are paid by the customer.
• Letter (small items): with tracking but no insurance, worldwide.
• Mondial Relay: pick-up point system with tracking and insurance, for some EU countries only.

We are not responsible for delays caused by shipping services, but contact us if your parcel is late or you have trouble tracking it. For non-French speakers, we suggest 17track: it is multilingual and covers most carriers.

Order preparation delays

• Kalimbas and jewelry are made in stock and shipped within 7 working days maximum.
• Harpikas are made to order: 10 days of manufacturing are added to the 7 working days. If your order is urgent, contact us beforehand so we can check what can be done.

In case of a heat wave, shipping can be delayed for a couple of days until the weather settles, to avoid damage to the instruments, in particular resin art kalimbas. We will inform you by mail. If your country is experiencing a heat wave, we strongly suggest Chronopost or UPS: the shorter the delivery time, the lower the risk of damage.

In case of absence

We announce our absences in the banner at the top of the website. If we are away, your parcel will be shipped when we come back, in addition to the preparation time above. When your parcel is on its way you will receive a confirmation and tracking e-mail: please check your spam box.

Group orders

Group orders are possible and can be a great way to get cheaper shipping. Contact us to check availability and options.

Damaged parcels – evidence required

If your parcel arrives damaged, before touching the instrument or jewelry: photograph or film the closed parcel (delivery label visible), then the opening of the parcel and the damage. Send these to contact@poopoopidoo.net within 7 days (outside the EU) or 14 days (EU) after receiving it.

Replacement, exchange or refund depends on our acceptance of your file and, where applicable, the carrier's. We may ask you to return the damaged item with its original packaging when possible. We may refuse a replacement or refund if the evidence is incomplete or inconsistent with the carrier's findings, or if the damage was intentional or caused after delivery. Tuning loss and buzzing are not transport damage.

Cancellations, returns, exchanges, refunds and replacements

Customers outside the EU

For any claim, contact us within 7 calendar days after receiving the parcel.

• Cancellation with full refund is possible until shipment. Once shipped, it is too late. Contact us as soon as possible with your name and order number. Bank fees may apply; we are not responsible for them.
• Replacements are sent at no cost if the original order is damaged in transportation (except possible customs fees). For non-fixable damage, contact us with precise photos and we will ship another piece with no return needed. For partial damage (such as a broken key), we will send a replacement part at no cost (except possible customs fees) and explain how to fit it.
• Returns: because of high shipping costs and taxes, returns are only possible in case of an error on our side. Changing your mind is not a valid reason for cancellation.
• Exchanges: only in case of an error on our side. If you received an instrument you did not order, you can return it and have it exchanged. Contact us for the return procedure. If you prefer to keep a product received by error: for an upgrade (more expensive than the one ordered) you keep it at no additional cost; for a downgrade (less expensive) we refund the difference or deduct it from your next order.

Important: we ship instruments tuned and set up, but transportation and weather can affect them. Tuning loss and sound particularities (such as buzzing) are generally fixable and are not a valid reason for replacement or full refund. See our tutorials on the website. If you still struggle, or even years after your order, contact us by e-mail or WhatsApp and we will gladly help.

Shipping and address errors

• If the address was correct but the parcel came back to us because of a transport error, we ship it again at no cost.
• If the address was invalid or not precise enough and the parcel is returned to us, we ship it again at the customer's expense. If you prefer to cancel, we refund the product price minus shipping.
• If the parcel doesn't arrive, contact us: we will contact the carrier, try to locate it and, if needed, open a claim. If the parcel is declared lost, we will ship you another item. This can take time: we consider a parcel lost after 45 days of delay.
• If the parcel is marked as received but you did not receive it, we open a claim with the carrier. If the carrier confirms delivery to the customer's address, no refund or re-shipping is possible. If it was delivered to the wrong place, we send a new parcel at no charge.

EU customers

European customers have 14 calendar days after receiving the parcel to contact us for returns or damages.

• Cancellation with full refund is possible until shipment. Once shipped, it is too late. Contact us with your order number. Bank fees may apply; we are not responsible for them.
• Full refund without return only for damaged products (unplayable and not fixable) after transportation, or lost parcels. Send us a picture of the parcel and the damage.
• Returns: contact us and we will guide you through the procedure. Return shipping is at the customer's expense. Once the parcel is back at the workshop, we refund the order in full, minus possible bank fees we cannot control. The product must arrive in its original state and packaging, with its protective parts and no trace of use.
• Replacements happen when a product is damaged to the point of being unusable, at no cost (except possible customs fees). Please include photos or videos. For partial damage (such as a broken key), we send a replacement part at no cost and explain how to fit it.
• Exchanges: if you received a product you did not order, and the error is on our side, you can ask for compensation rather than return it if you still like the instrument. If you changed your mind, the product must arrive in its original state, with its protective parts and no trace of use, and return shipping is at your expense.

Note: we ship instruments tuned and set up, but transportation and weather can affect them. Tuning loss and sound particularities (such as buzzing) are fixable and do not give right to replacement or full refund without return. See our tutorials; if you still struggle, contact us by e-mail, even years after your order.